Your Yugma Account

Q: Is Yugma really FREE FOREVER?

Yes, our Personal service is absolutely free, FOREVER. Once you sign up, you can invite up to 10 other people at any time and won't pay a dime. Furthermore, during your first 15 days you'll have full access to the Professional features.

Q: Do people that join my session need to register?

If you have a Professional service account and start a session, your attendees do not have to register. If you are a Personal Yugma user and host a session, your attendees will have to register.

Q: What does Yugma mean?

Yugma, pronounced "yoog-ma", is a Sanskrit word that describes the state of togetherness

Q: How do I change my password?

You can change your password any time. If you want to change your password, sign in to your account at www.yugma.com. Go to “My Yugma” and select “My Account Management”. Under the Manage Features section, select "change password".

Q: What if I forgot my password?

Retrieve your password by visiting the Get Your Password page. Enter and submit your User ID (email address), then your password will be sent to the email address provided

Q: Is Yugma secure? Does it encrypt my data?

Yugma is extremely secure. Yugma uses industry-standard SSL and U.S. government-standard 128-bit end-to-end AES encryption. Yugma users can feel secure that confidential information cannot be viewed by anyone except meeting attendees.

Q: How many sessions can I host each month?

You can host as many sessions as you wish.

Q: I am using Yugma Personal but I need to have more than 10 others on a session. What do I do?

You'll want to upgrade from Yugma Personal to Yugma Professional. For more than 10 attendees, choose Professional 20,Professional 30, Professional 100 or Professional 500.

Q: Can I set up multiple Yugma Professional accounts under one corporate account for billing purposes?

Yes. Please contact us at telephone number +1 952-400-0357 or at sales@yugma.com and we can set up a corporate account.

Q: What is Yugma's privacy policy?

Yugma is committed to preserving your trust and privacy. Your privacy is our top concern. We work hard to earn and keep your trust, so we adhere to the following principles to protect your privacy: We will never rent or sell your personally identifiable information to third parties for marketing purposes. We will never share your contact information with another user. Any sensitive information that you provide will be secured with all industry standard protocols and technology. For our complete privacy policies please visit our Privacy Policy page.

Q: What does Yugma do with e-mail addresses of the people that join my sessions?

If you have a Professional account, information gathered from attendees is stored and not used (i.e., Yugma does not market to unregistered attendees of Professional sessions).If you have a Personal account, all attendees joining your sessions are asked to register as they are joining your session. Registered users may receive news about product updates from time to time. They can opt out at any time. For more information, please see our privacy policy.

Q: What happens to my Yugma account when my Professional Service trial expires?

You'll be asked if you want to keep the Professional features activated. If you do, you'll go through a quick upgrade procedure. If you choose to "continue with the free" Personal version, the Professional features will be disabled and you will be able to use Yugma Personal as often as you wish. The Yugma Personal service is ad-sponsored. Also, all users joining your Yugma Personal sessions will be asked to register.

Q: How does Yugma compare to other web meeting providers?

Many of the traditional web conferencing companies are primarily focused on meeting-centric collaboration. Yugma not only works great for web meetings, but Yugma allows you to collaborate spontaneously, on-the-fly with anyone – all day long with no time or session limits.

Q: How do I upgrade to Yugma Professional Service?

You may upgrade your Yugma account at any time. Simply visit the Get Yugma page, select your desired level of Professional service and click one of the Service Upgrade buttons to order your desired service.

Q: How do I downgrade my Professional service to the Personal service (i.e., how do I cancel my Professional service)?

You can request to downgrade your service at any time. Simply sign in to the Yugma website http://www.yugma.com and click the "My Yugma" link (left navigation). Then, select the "My Account Management" link account information, including current service level. Next click the "Downgrade Account" link (right navigation), then select the service level to downgrade to. We will process your downgrade/cancel request promptly. Your Professional service will remain in effect until the end of the current billing cycle. At the end of the current billing cycle, your Professional Service will be downgraded to the Yugma Personal service level. At that point, you will be able to use Yugma Personal service as often as you wish. If you ever need to upgrade again, simply follow the upgrade procedure again.

Before Using Yugma

Q: Will Yugma run on my desktop or laptop operating system?

See if your system is Yugma ready.

Q: What do I do if Yugma does not automatically install on my PC?

Yugma is a Java based application. You may not have the proper Java runtime environment on your system. To remedy this, download Java.

Q: What if I cannot install Java?

If you are having issues with Java, you can manually install Yugma.

Q: What do I do if I get a message requesting Proxy sign-in?

Contact your company's IT administrator to get the necessary information to complete this form.

Q: I see a message "Error in writing properties file" when I try to install Yugma.

If you are on a Mac then open Macintosh HD\Users\ Your user name. Delete the Yugma folder under it. After successfully deleting the folder(s), go to http://www.yugma.com and try to START or JOIN a session.

Using Yugma

Q: How do I use Yugma?

Yugma is very easy to use. You can attend one of our live, daily demos to learn how simple it is to get started using Yugma. Also, please refer to the Quick Reference Guides. You can find them on the Support page.

Q: How do I invite others to join my session?

By phone: Direct your invited guests to http://www.yugma.com and have them click the "JOIN A SESSION" link. Be sure to provide them with your Session ID.

By instant message: At the top of the Yugma control panel, click on the Copy Session URL/ID button (the round button to the right of the Session ID and Conference Call number); then select "Copy Session URL". Start and Instant Message, paste the Session URL/link into the message, and send to your guest. They will be able to click on the link and join your Yugma Session.

By email:In the Yugma control panel, first select "Action" from the drop down menu and then select "Invite". This should automatically open a new email from your default email editing application. The invite will contain a URL or link to your session and a message that states you are inviting your guest to join your Yugma session. Then just send the message to your guest.

Q: Is my session limited to the time period scheduled?

No, your session is not limited to the time period scheduled. The scheduled time period helps provide a framework for your session/meeting.

Q: Can my Session ID be reused?

Yes, your Session ID can be reused for up to 6 months.

Q: How do I reuse my Session ID?

Simply edit your original session invitation, by updating the time and date to your new time and date. Then send out your invitation again, using the same Session ID.

Q: How long can I use a Session ID?

Session IDs are limited to a 6 month time period (from origination date).

Q: Do you provide teleconferencing?

Yes, Yugma provides its community with free teleconference services. The service can be reached by making a standard toll call to +1-605-475-4261 (U.S. telephone number). This number is displayed at the top of the Yugma Control Panel. Standard toll call charges apply, which are billed directly by your long distance telephone company. There are no additional fees charged to you for using the teleconferencing service. The teleconferencing service can support up to 500 callers per session.

Q: My scheduled Yugma session says the audio teleconference number is 218-486-3889, but at the top of the Yugma control panel it says 605-475-4261. What should I do?

You can still use the original number (+1-218-486-3889) to join your scheduled meeting. Be sure to contact your conference organizer to verify which number they will use in their scheduled meeting. Please note that the new teleconference number (+1-605-475-4261) will be assigned to future scheduled meetings.

Q:I can't connect to the Yugma Teleconferencing Service.

The workaround solution is to use our backup teleconferencing numbers at +1-218-936-6666 or +1-218-486-3889 (U.S. telephone numbers).

Q: Does Yugma support VoIP communications?

Yugma is specifically designed to complement and work smoothly with all VoIP service providers around the world.

Q: How can I speed up the screen sharing when I am hosting on a Mac?

If you change the background of your Mac to a solid color, it will speed up your screen sharing.

Q: Why is my viewing screen faded and discolored?

Your computer display color setting may be set too low. If your display color setting is set at 16 bit, you need to change to 32 bit for a better viewing screen. Right click on desktop I Properties I Settings I change color quality to 32 bit.

Q: I am viewing a session and see the contents of all of the presenter's monitors squeezed onto my display.

The Presenter should disable the extra monitor(s) that will not be needed for display during the presentation.

Q: Is there a reason why my screen sometimes locks up and participants do not see any movement on their end?

It could be that your computer screen saver is set to launch too quickly. For example, if you are giving a presentation and spend a long time explaining a slide (without moving your mouse or advancing the presentation), your screen saver may launch. To correct the issue, increase the timing of your screen saver or turn it off before starting your session. You can also click on the sharing button twice (once to pause and again to restart) the sharing feature.

Q: What can I do with the Yugma Widget?

The Yugma Widget is available so that you can add a Yugma button to your web site, blog, intranet, etc. It makes it really easy for others to join you on a web conferencing session. You can get your free Yugma widget buttons at https://www.yugma.com/share/widgets/share_tools.php.

Using Yugma Skype Edition

Q: Does my Yugma account work on both the standard client and the Skype Edition?

Yes.

Q: Why does the new Yugma Skype Edition look different than the Yugma standard version?

Yugma has redesigned the User Interface to be easier and more fun to use. The new redesigned User Interface is appearing first on the Yugma Skype Edition application. Within a short while, all versions of Yugma will have the same new look and feel.

Q: How do I invite people to join my Yugma session?

With Yugma Skype Edition, you can invite your Skype contacts by clicking the Invite Contacts button or by selecting Invite Contacts under the Action menu in the control panel. You can also invite people to your session by email in the Invite Participants panel or by simply asking them to press "Join Session" on the Yugma homepage and giving them the Session ID.

Q: Do people that join my session need to be Skype users?

No. You can invite anyone to your session, via email, phone, or instant message.

Q: How do I un-install Yugma for Skype?

For Windows users: In Skype go to the Tools menu. In the Tools menu, select Do More then select Get Extras. In the Skype Extras Manager panel, click Sharing in the left column. Right click on the EASY FREE Team Collaboration panel and select Uninstall.
For Mac Users: Go to your Applications folder and locate the YugmaSkype folder. Drag the YugmaSkype folder to the trash.

Q: Why am I being told to purchase a valid license when I try to use my Yugma for Skype?

Because of a recent update Skype update for Windows users, some users are seeing this message in the Skype Extras Manager window. Please update your version of Skype by clicking Help>Check for Updates in your Skype console. This update will resolve this error and you will not need to purchase anything to continue using Yugma. Also, you can visit the Skype download page to update your Skype application.

Q: What do I need to use the Yugma Skype Edition?

All you need is a computer running Windows XP, Vista, Mac OS X 10.3-10.4 (10.5 Leopard currently in testing), Linux, Java version 1.5, and a Skype account.

Q: Can I chat between Yugma and Skype applications?

Not at this time. We have disable chat in the current release of the Yugma Skype Edition application to emphasize the use of Skype's chat feature.

Q: How do I add Yugma to my Mac Dock?

Open FileFinder, go to Applications. Go to the YugmaSkype folder. Now drag and drop the Yugma-Skype Edition icon to your Dock.

Q: When using Yugma Skype Edition, what's the teleconference number?

You can use Skype for your audio conference for up to 9 Skype callers. If you have over 9 callers OR not all of your attendees use Skype, you can use the Yugma teleconference service, free of charge - simply dial +1-605-475-4261. Refer to our conference call reference page for more information (only standard long distance rates apply). Skype and non-Skype users can utilize this teleconference number for the session.

Q: How do I record my Yugma session when using Yugma Skype Edition?

The feature is not available from this application at this time. You can still record, using the same account, from the standard Yugma client. The record feature will be included in the next version of Yugma Skype Edition.

Q: Can I suppress the "Thank You" message that I receive at the end of Yugma for Skype sessions?

Yes. Easily. Simply sign in to the Yugma website using your Username and Password.

Q: Is Yugma secure? Does it encrypt my data?

Yugma is extremely secure. Yugma uses industry-standard SSL and U.S. government-standard 128-bit end-to-end AES encryption. Yugma users can feel secure that confidential information cannot be viewed by anyone except meeting attendees.

Q: What is Yugma's privacy policy?

Yugma is committed to preserving your trust and privacy. For our complete privacy policies please visit our Privacy Policy page.

Q: I can't see my list of Skype contacts when using the "Actions | Invite" feature. How do I fix this?

First of all, please make sure that you launch Skype before you run Yugma Skype Edition. Secondly, make sure that you select "Allow this application to use Skype" for the application called SkypeAPI4java. You can also check the current setting as seen by Skype. On a PC, for example, you go to "Tools | Options | Advanced | Manage other programs' access to Skype" and make sure that javaw.exe is "Allowed to use Skype." On a Mac, you can check this by going to "Accounts | Manage API Clients", and make sure that SkypeAPI4java is "Allowed to use Skype."

If you have followed the above instructions and you still have a problem, then you are actually experiencing a bug we have recently uncovered in Skype's java API code. We have submitted a request to Skype to fix this bug (10/25/07) and will report back to users when the bug is fixed.

In the meantime, you can still use Yugma Skype Edition and simply invite your contacts by telling them the Yugma Session ID verbally, of by copy/pasting the Session ID using your Skype chat. Note that the small button to the right of the Session ID allows you to easily copy the Session ID and the Session URL, whichever you prefer.

Technical

Q: What are the technical specifications to run Yugma?

Yugma will run on Windows 2000/XP/Vista, Mac OS X 10.3-10.4 (10.5 Leopard currently in testing), and Linux — specifically versions Centos, Red Hat Enterprise 4.0, Slackware, Mandriva, Debian, Ubuntu, Fedora, and Open Suse. Yugma does not support Windows 98 or older, Windows ME, Windows XP 64 or Windows Vista x64. Your system needs to be running Java runtime 1.5.0_06 or later. If you are running Windows and you have an older version of Java, then Yugma will install the required version of Java. If you are running Mac OS X 10.3 or later or Linux, then please make sure that you have Java runtime 1.5.0_06 or later or run the software updates to install the later version of Java runtime. If you are not sure which version of Java is running on your system, or if you want to double check if your computer is ready for Yugma, just click here to run a quick check on your system.

Q: I found a software bug. What should I do?

Please report all bugs to support@yugma.com. We are committed to making Yugma the fastest, easiest, and most robust collaboration program available. Please provide as much information as possible regarding the event that occurred and your system so that we can address adequately.

Q: Does Yugma support accented characters?

No, the current version of Yugma does not support accented characters.

Q: I am frequently getting the following message: "There is problem with your network connection that is affecting this program. Please change your network connection and sign-in." What is the problem and how do I resolve it?

This message occurs when the application determines that it cannot communicate properly with the Yugma servers. This can occur when your network connection experiences a brief outage, or if we perform a maintenance procedure.

Q: How do I remove the Yugma Toolbar from my MS Outlook email program?

Remove the toolbar by following these steps:
Select the Tools->Options menu.
The Options dialog box will be opened. Select "Others"  tab and click on "Advanced Options." button.
The "Advanced Options." dialog box will be opened. Click on "Com-Add-Ins." button. It will show all the Add-Ins toolbar list, Select the "Yugma Add-in" and click on Remove button to remove it.

Q:How do I add a Widget to my Outlook e-mail signature?

Add a Widget by following these steps:
1. Go to the Widget page , type in your user name, select the design you want and select the "Email HTML" code radio button.
2. Click on "Save this html snippet" to your computer, select easy location to save to and choose "Save file"
3. Open Outlook, go to Tools . Options . Mail Format tab . click on Signatures button
4. Select new, type in name and click on "Use this file as a template" radio button.
5. Locate the file where you saved it and click "Select"
6. This should put the Widget in your signature area and you can add text above or below it.

Q: I am using a Mac with Firefox and Yugma does not work, what do I do?

You will need to install Firefox 2.0 or later for Yugma to work properly.

Q: Can I share my desktop from a Linux computer?

The current version of Yugma permits Linux users to attend Yugma session. However, it does not permit Linux users to present their desktops to other users. This limitation will be addressed in a future release of the software.

Q: How do I record a session?

Recording is a Professional feature. A Host can record whatever they are doing on the computer. The Host has the ability to choose whether or not attendees can record their sessions from their remote end. By default, recording is enabled for the leader only. To enable recording for all attendees, go to "File", choose "Settings" and select the "Recording" tab. With the current version of Yugma, recording is web only (no audio) and the host does not have the ability to record their screen if they are presenting.

Q: I use a Linksys BEFS series broadband router and my Yugma connection drops often after a few minutes. How do I fix this problem?

Our Quality Assurance Team has identified a problem with older model Linksys BEFS series routers (wired and wireless) with hardware versions below v. 4.0 who's firmware has NOT been updated. If you have a Linksys BEFS series (e.g., BEFSR41, BEFSR41W, BEFSR81, BEFSR11, BEFSRU31) and experience intermittent disconnects after a few minutes please visit http://www.linksys.com (or http://tinyurl.com/ypud2a) to download a firmware update for your router to resolve the issue. We are currently working on a fix to work around this issue.